MYOB API issue (Synergy Desktop version 4 customers affected)

MYOB are currently working on a problem with their public API.

The API issue causes intermittent errors when customers sync from Synergy to a cloud-based MYOB company file.

MYOB Connect may display an ‘object reference not set to a reference of an object’ error when running the preview.

The following steps may help while MYOB continues to work on this issue:

1. Run MYOB Connect and bring the Export Date forward.Click Next until you reach the Payments Options settings screen
2. Un-tick all currently selected options
3. Click Next until you see the “Retrieving” spinner
4. The Retrieve may take a little time to run before the Preview tabs are shown
5. Click Run
   

Once the invoices have synced, you can follow these steps to sync payments

1. Run MYOB Connect again and click Next until you reach the Invoices setting tab
2. Untick the Export Invoices checkbox at the top
3. Click Next until you reach the Payments Options settings screen
4. Tick the payment options you normally use
5. Click Next until you see the “Retrieving” spinner
6. The Retrieve may take a little time to run before the Preview tabs are shown
7. Click Run