The account owner is the primary contact point at your organization for Synergy. The account owner has access to update the subscription payment information and will be sent alerts when the subscription payment fails.
To update the person listed as the account owner if that job role / position changes at your company:
- Navigate to the Subscription page: Organisation>Subscription.
- Click Change account owner.
- Select the email address for the new account owner. The email addresses shown here are taken from the existing Synergy staff records for staff with system administrator access.
- Click Save.