Credit notes are created for invoices when there is a dispute about the amount the client will pay for the invoice.
There are two types of credit notes that can be created using this option, the first discounts the client a fixed value, and the second option where you build the credit note value by selecting which transactions to return to WIP.
For example this could be a dispute about the project works completed to date and the project manager is offering a $500 discount. Another example is that the wrong transactions (timesheets and expenses) were attached the invoice, the items were meant to be invoiced next month. The transactions now need to be credited against this invoice, and re-invoiced to the client on a future invoice.
Create a credit to 'discount' the invoice by:
- Open the project > invoices tab.
- Click the invoice for which you want to create the credit note.
- Select the page actions button and select the 'cancel or credit invoice' option.
- Select the 'credit note' option.
- Enter the following general (optional) credit note details:
- Reason - type a reason to explain why this credit note is being created. This can be printed on a credit note document.
- Prefix and number - select an alternate credit note number prefix, and assign the next available number in the sequence.
- Credit date - set the date for the credit note document. Choose either the 'invoice date', 'today's date', or select a date from the calendar.
- In the stages table create the credit note value by entering either the percentage or dollar value that you want to credit (ex tax) for each of the stages.
- Check that value for the credit note is correct in the totals section.
Tip: Make sure that the credit note date is not in a 'locked period' in your accounting system.